Customer Service Office

The Customer Service Office functions at EC Wrocław and EC Czechnica guaranteeing the provision of the highest level of services for all the current and future customers. In one place, every customer receives comprehensive information on connecting to the heat distribution network and payments involved.

We are obliged to it by our care for our customers and by the integrated system of management of quality and the environment that we posses as a company. In the Customer Service Office customers will get the information concerning:

• procedure and costs of connecting to the heat distribution network,
• financial conditions of provision of heat,
• sign an agreement on the sale of heat,
• conditions of complaints concerning the sale of heat
• check their invoices for heat,
• amount in arrears and possibilities of repayment
• receive information materials and current rates for heat,

Contact with our Customer Service Offices